REFUNDS OR EXCHANGES
Thank you for choosing www.clothbasketgo.com! We want you to be happy with your purchase of our folding cloth laundry basket. If you are not satisfied with your order, we offer a simple return and exchange policy to ensure that your shopping experience is pleasant.

  1. Return Policy
    ● Return Time: You can request a return within 14 days after receiving the product. Please ensure that the return request is submitted within this time frame.
    ● Return Conditions: The product must be unused and fully packaged. All tags and accessories should be returned together.
    ● Application Process: Please contact the customer service team via email (solarus@clothbasketgo.com) with your order number and reason for return. We will send you a confirmation message after receiving your return request.
  2. Exchange Policy
    ● Exchange Time: You can request an exchange within 14 days after receiving the product.
    ● Exchange Conditions: Same as the return policy, the product must be unused and fully packaged.
    ●Application process: If you need to exchange, please contact the customer service team (solarus@clothbasketgo.com) and state your order number and new product requirements. We will process your exchange request based on stock availability.
  3. Return costs
    ●For products that meet the return conditions, we will bear the return shipping costs. Please keep the mailing receipt for subsequent tracking.
    ●If the return is caused by customer reasons (for example: wrong selection or no longer needed), the return shipping costs will be borne by the customer.
  4. Refund processing
    ●Once we receive your returned product and confirm that it meets the conditions, we will process the refund as soon as possible. The refund will be returned to your original payment account within 7 working days after confirmation.
  5. Contact us
    If you have any questions or concerns during the return or exchange process, please feel free to contact us:
    ●Email: solarus@clothbasketgo.com

Thank you for your support of www.clothbasketgo.com, we look forward to providing you with satisfactory service!